Frequently Asked Questions

If there's a question that we haven't answered please contact us or email us at info@everythingqueenstown.com and we'll be sure to get back to you promptly with an informed response. If we don't know the answer then we'll be sure to at least make our email entertaining!

Our beautiful Country

1. How safe is New Zealand?
2. How hot does it get in the Summer?
3. What time is it in New Zealand?
4. What size is New Zealand?
5. What is the population of New Zealand?
6. What is the population of Queenstown?

Visiting New Zealand

1. Do I need a passport or visa to enter New Zealand?
2. What about Driving in New Zealand?
3. Will my electrical appliances work?
4. Are there any banks?
5. Where are the foreign exchange offices?
6. How much is a cup of coffee / breakfast / dinner?
7. What is the currency?
8. Is the water safe to drink?
9. What is the minimum drinking age?
10. Is there any departure tax when leaving Queenstown?
11. Are there any Supermarkets?

Visiting Queenstown

1. What type of weather can I expect?
2. How much does it cost to stay in Queenstown?
3. Is there much accommodation / should I book in advance?
4. Are there any good restaurants?
5. Is there much nightlife?
6. Do shops / activities close at the weekends?
7. What is the shopping like?
8. Are there any internet cafe's?
9. What clothes should I take?
10. When is the best time to visit Queenstown?
11. When is the ski season?
12. Is there any public transport? Do I need to hire a car?

    No, you don't really need to hire a car. There is lots of public transport and plenty of taxis in Queenstown that you can hail from the roadside or book over the phone. Queenstown is a very small, compact town with most things only a short walk away. If you need to get out of town (ie to the airport), or maybe your hotel is a few km out of the centre, there are a several yellow buses called the Shopper Bus, they cost around NZ$4 and operate at least once every hour back and forth from around 7am - 9pm. Many hotels offer a free shuttle to and from town also. Ski shuttles pick up from the centre of town and most hotels so don't waste the money hiring a car, it's easy and safer to take the shuttle or get a taxi. If you really want a car then there are a dozen or so hire car companies in town and you can sort it out once you arrive. There are also several buses offering scenic sight tours of the surrounding areas for under NZ$40.

13. How far away is the airport?
14. Are there many petrol stations?
15. Do the activities operate all year round?

Bookings

1. Why should I book before I arrive in Queenstown?
2. Once I have received my E-ticket will my trip definitely go ahead?
3. What happens if its bad weather?
4. Is there a booking fee or any hidden costs?
5. Is it cheaper if I book direct?
6. Can I change my booking?
7. Can I cancel my booking?
8. What happens if I lose my ticket?
9. How do I get a refund?