Frequently Asked Questions

If there's a question that we haven't answered please contact us and we'll be sure to get back to you promptly with an informed response. If we don't know the answer then we'll be sure to at least make our email entertaining!

Our beautiful Country

1. How safe is New Zealand?
2. How hot does it get in the Summer?
3. What time is it in New Zealand?
4. What size is New Zealand?
5. What is the population of New Zealand?
6. What is the population of Queenstown?

Visiting New Zealand

1. What if i get injured while in NZ?
2. Do I need a passport or visa to enter New Zealand?
3. What about Driving in New Zealand?
4. Will my electrical appliances work?
5. Are there any banks?
6. Where are the foreign exchange offices?
7. How much is a cup of coffee / breakfast / dinner?
8. What is the currency?
9. Is the water safe to drink?
10. What is the minimum drinking age?
11. Is there any departure tax when leaving Queenstown?
12. Are there any Supermarkets?

Visiting Queenstown

1. What type of weather can I expect?
2. How much does it cost to stay in Queenstown?
3. Is there much accommodation / should I book in advance?

   There are hundreds of places to stay in Queenstown, the problem is there are thousands of people wanting to stay here! Book several months in advance if possible.

   Unlike deciding which activities to book, finding a place to stay is usually pretty damn boring and often takes up way too much of your time. As a result, we have decided to simplify things and take the hassel out of booking your accommodation by using Wotif.com. Simply click on the link located on the accommodation page and you will be redirect to the Wotif.com website which offers real time availability and instant confirmation. If you're still not sure where to stay once visiting the website then please contact us we'll be happy to offer our suggestions.

4. Are there any good restaurants?
5. Is there much nightlife?
6. Do shops / activities close at the weekends?
7. What is the shopping like?
8. Are there any internet cafe's?
9. What clothes should I take?
10. When is the best time to visit Queenstown?
11. When is the ski season?
12. Is there any public transport? Do I need to hire a car?
13. How far away is the airport?
14. Are there many petrol stations?
15. Do the activities operate all year round?
16. New Year's Eve in Queenstown
17. What to do on a rainy day in Queenstown?
18. Do any activities operate in Queenstown on Christmas Day?

Bookings

1. Why should I book before I arrive in Queenstown?
2. Once I have received my E-ticket will my trip definitely go ahead?
3. What happens if its bad weather?
4. Is there a booking fee or any hidden costs?
5. Is it cheaper if I book direct?
6. Can I change my booking?
7. Can I cancel my booking?
8. What happens if I lose my ticket?
9. How do I get a refund?