Frequently Asked Questions

If there's a question that we haven't answered please contact us and we'll be sure to get back to you promptly with an informed response. If we don't know the answer then we'll be sure to at least make our email entertaining!

Our beautiful Country

1. 1. How safe is New Zealand?
2. 2. How hot does it get in the Summer?
3. 3. What time is it in New Zealand?
4. 4. What size is New Zealand?
5. 5. What is the population of New Zealand?
6. 6. What is the population of Queenstown?

Visiting New Zealand

1. 7. What if i get injured while in NZ?
2. 8. Do I need a passport or visa to enter New Zealand?
3. 9. What about Driving in New Zealand?
4. 10. Will my electrical appliances work?
5. 11. Are there any banks?
6. 12. Where are the foreign exchange offices?
7. 13. How much is a cup of coffee / breakfast / dinner?
8. 14. What is the currency?
9. 15. Is the water safe to drink?
10. 16. What is the minimum drinking age?
11. 17. Is there any departure tax when leaving Queenstown?
12. 18. Are there any Supermarkets?

Visiting Queenstown

1. 19. What type of weather can I expect?
2. 20. How much does it cost to stay in Queenstown?
3. 21. Is there much accommodation / should I book in advance?
4. 22. Are there any good restaurants?
5. 23. Is there much nightlife?
6. 24. Do shops / activities close at the weekends?
7. 25. What is the shopping like?
8. 26. Are there any internet cafe's?
9. 27. What clothes should I take?
10. 28. When is the best time to visit Queenstown?
11. 29. When is the ski season?
12. 30. Is there any public transport? Do I need to hire a car?
13. 31. How far away is the airport?
14. 32. Are there many petrol stations?
15. 33. Do the activities operate all year round?
16. 34. New Year's Eve in Queenstown

    New Year's Eve in Queenstown

    The week between Christmas and New Year's Eve is the busiest time of the year in Queenstown. Hotels book up many months in advance so don't make the mistake of just showing up and trying to get a room.
    There are free fireworks in the Queenstown Bay at midnight with many thousands of people packing the shores trying to get a good vantage point.
    Many of the bars charge a cover charge and most have long lines to get in so we recommend either staying in the one bar or walking the streets and taking in the sights and sounds.
    Drinking is not permitted in public areas for the week before and after New Years in Queenstown.

17. 35. What to do on a rainy day in Queenstown?
18. 36. Do any activities operate in Queenstown on Christmas Day?

Bookings

1. 37. Why should I book before I arrive in Queenstown?
2. 38. Once I have received my E-ticket will my trip definitely go ahead?
3. 39. What happens if its bad weather?
4. 40. Is there a booking fee or any hidden costs?
5. 41. Is it cheaper if I book direct?
6. 42. Can I change my booking?
7. 43. Can I cancel my booking?
8. 44. What happens if I lose my ticket?
9. 45. How do I get a refund?