• Queenstown
  • Everything New Zealand

Phone: +64 3 442 5877

  • Summer  /  9:28pm
  • Basket

Hot Pools - Onsen

Q&As

Latest Questions about Hot Pools - Onsen

Hi there, what is the best time to book for the sunset in mid October. Thank you 😊

Comments

Thank you for your question about the Onsen Hot Pools. In October sunset is around 8 pm in Queenstown.

Comment by: ETG on 24th Sep 21 at 10:13

1 comment - Post a Comment

We are coming in mid september just want to to best hour to book so get good pictures. We dont want to get dark pictures so asking. Thank you

Comments

Thank you so much for your enquiry. Sunset is around 6:30 pm here in Queenstown in mid-September, so probably the best time to book the Onsen Hot Pool would be 4 or 5 pm. Please note that pre-booking is required.

Comment by: Everything Queenstown on 10th Aug 21 at 10:58

1 comment - Post a Comment

Hi! We are a family of 4. I have a 6 yr old and a 4yr old. Could we pls have our 4yr old join us? We wouldn't have anybody to watch over him while we do this activity.

Comments

Thank you for your question about the Onsen Hot Pools. Unfortunately, no one younger than 5 years old are allowed in the pool rooms, this is due to health and safety reasons.

Comment by: ETG on 5th Jun 21 at 17:21

1 comment - Post a Comment

Hi
We have a family of 5
2 adults and 3 kids aged 9,6,4 can the kids use the spa?

Comments

Thank you so much for your enquiry. Yes, children are allowed at Onsen Hot Pools, however, the minimum age is 5 years old for daytime pools and 12 years old for evening pools.

Comment by: Everything Queenstown on 23rd May 21 at 14:27

1 comment - Post a Comment

Hey there just wondering how this works?

If I book in is it definitely confirmed for me and my partner to attend?

Comments

Thank you for your question about Onsen Hot Pools. When you book online and select a time, we will then contact you with the booking confirmation.

Comment by: ETG on 21st May 21 at 17:44

1 comment - Post a Comment

Do all of the pools offer more or less the same view?

Comments

Thank you so much for your enquiry. Yes, all Onsen Hot Pools offer an amazing view over the Shotover River & surrounding mountains.

Comment by: Everything Queenstown on 2nd May 21 at 12:16

1 comment - Post a Comment

Hi We’re travelling in September from Sydney, what’s your cancellation policy? Just in case Covid situation change and we can’t make it any more, but I want to book in advance as it was an awesome experience when we went to your Onsen 2 years ago. Thanks!

Comments

Thank you so much for your enquiry. You can add the Change & Cancellation Protection to your booking at checkout for $15 NZD. Like this, you are entitled to a 100% credit note or 75% refund in case you are unable to travel due to any covid related travel restrictions. Of course, we can also reschedule your booking to a different date. 

Comment by: Everything Queenstown on 17th Apr 21 at 17:59

1 comment - Post a Comment

Hi there . We had been told about your place with a massage as well as the hot tub with a glass of wine . Are you closed Monday, Tuesday and Wednesday as we’ve just arrived and looked you up and very sad if that’s the case :) as leave on Thursday
Thanks Justine

Comments

Thank you so much for your enquiry. We are open daily and we still have a few private hot pool sessions available. I will send you an email with the available times.

Comment by: Everything Queenstown on 14th Mar 21 at 15:42

1 comment - Post a Comment

Just wanting to know, if we could have our baby sleeping in the stroller and keep him in the same room as us while we are in the pool? If not in the indoor pool then what about outdoor pool?

Comments

Hi Jashika, Many thanks for your question. Unfortunately, children under 5 years old are strictly prohibited from entering all pool rooms, due to health and safety reasons. 

Comment by: ETG on 23rd Jan 21 at 10:53

1 comment - Post a Comment

Hi, will there be transport available to the hot pools 31st 4pm booking or do we need to use our own transport?

Comments

Transport is available on limited departures due to high demand

Comment by: Everything Queenstown on 31st Dec 20 at 15:01

1 comment - Post a Comment

Are your prices per person and how long is it for ?

Comments

Hi, and thanks for getting in touch about the Onsen Hot pools in Queenstown. The prices displayed are the cost for the pool based on the number of people you have selected it for. For example, the day time pool prices are: 1 adult NZD$87.50 2 adults NZD$126.00 3 adults NZD$174.50 4 adults NZD$212.00 And the evening pool prices are: Private Pool Evening inc Lanterns: 1 adult NZD$107.50 2 adults NZD$150.00 3 adults NZD$198.50 4 adults NZD$236.00

Comment by: ETG on 30th Nov 20 at 10:15

1 comment - Post a Comment

Can we book a massage as well as lantern pool this would be for 2 people

Comments

Thank you so much for your enquiry. We would be pleased to make a reservation for you for the Evening Onsen Hot Pool with lanterns. When would you like to book?

Comment by: Everything Queenstown on 6th Oct 20 at 12:25

1 comment - Post a Comment

How can we book the evening slots?

Comments

Hi, thanks for gettinging in touch about booking the evening Onsen hot pools. If you click any time in the pricing table below, you will then be able to select between all the available times on that day. If you still have any trouble, feel free to contact us on livechat or email us on [email protected]

Comment by: [email protected] on 18th Sep 20 at 15:57

1 comment - Post a Comment

Hi there do you have any deals for the time around 8pm for november 5th.

Comments

The special deals are only available for the morning slots between 8:30 am - 12 pm.

Comment by: Everything New Zealand on 1st Sep 20 at 17:37

1 comment - Post a Comment

What is the best or most popular time of the day in January to visit the Onsen? Does the sun set here? Is sunset time a popular time or it doesn’t really make a difference? Thanks a lot!

Comments

The onsen is a very popular activity for any time of the day. It is usually popular at night time as you are able to see the night sky, though any time is beautiful. The sun doesn't set where the onsen pools are located though it is still a very scenic area.

Comment by: Everything Travel Group (Elise) on 14th Oct 19 at 10:56

1 comment - Post a Comment

May I ask you this location's address?

Comments

The Onsen Hot Pools are located at 160 Arthurs Point Rd, Arthurs Point 9371. This is a 15-minute drive from the centre of town.

Comment by: Shelley- Everything Travel Group on 5th Sep 19 at 08:10

1 comment - Post a Comment

Hi i was tryin to book an hour night package for any date between July 8th and July 12th

0 comments - Post a Comment

If you don’t have a reservation (because it’s sold out) can you still come and walk around the grounds??

0 comments - Post a Comment

Is a child aged 12 and above classed as an adult payer?
Thanks

Comments

Yes that is correct. A child rate only applies to children 5 - 11 years. Any Children under 5 years of age are not permitted in the pools at any time and kids aged 5-11 years are not permitted in the pools after 5 pm.

Comment by: Shelley - Everything Travel Group on 7th May 19 at 07:30

1 comment - Post a Comment

Is there ever a waitlist available? I see it is booked right through until early September!

0 comments - Post a Comment

Hi I’m in town until monad afternoon, is there any openings available

Comments

Hi Dan, Onsen are getting booked up months in advance this winter so there will definitely be nothing available at this late stage. Sorry about that!

Comment by: Alicia - Everything Queenstown on 6th Jul 18 at 14:35

1 comment - Post a Comment

Is the hot tub private or is there someone keeping an eye on ur the time ur in the tub?

Comments

Hi Kimmy, absolutely! The pools are completely private so you have a little room with a shower in it and the hot tub all to yourself :)

Comment by: The Everything Travel Group (Sally) on 23rd Apr 18 at 08:00

1 comment - Post a Comment

If I book an 8pm slot and the shuttle only comes every hour, does that mean I need to be at the pick up location by 7pm? Or is there a shuttle departure for 730pm?

Comments

Hi Rowena, shuttle services are only available for pools booked on the hour so for an 8pm pool, you would need to meet the shuttle outside the Station building at 7.30pm

Comment by: The Everything Travel Group (Sally) on 22nd Mar 18 at 16:54

1 comment - Post a Comment

Hello
Are towels provided or do we need to bring our own?

Comments

Hey Liz, Towels are included if you upgrade to the tandeki package. Otherwise you will need to bring your own.

Comment by: Alicia - Everything Queenstown on 29th Oct 17 at 20:13

1 comment - Post a Comment

Dear staff,

we are taking our 2yo to Queenstown and really want to check out Onsen hot pool. Do you have child minding there? We are happy to pay for it during the spa/pool time. Thank you. Colleen

Comments

None of the Queenstown tour operators offer child minding services and there isn't a child minding facility at the Onsen hot pools however there is a child minding service in Queenstown that can look after your child for an hourly rate. See the link below for more details:


Queenstown Child Care for Travellers

Comment by: Everything Travel Group (Callum) on 22nd Feb 17 at 20:56

1 comment - Post a Comment

Where is the hot spa located?
I will be staying in millbrook. is it near there?

0 comments - Post a Comment

Hi there, would the landscape scenery be visible at all at night? also, if we did the candlelit option, do you think this would make the night sky and scenery any less visible? Thank you :)

Comments

You cannot see as much at night from the Onsen hot pools but if the moon is out and the sky is clear then you can still see some of the landscape. The candles don't effect your ability to see outside too much as they aren't especially bright. The hot pools in Queenstown are really busy at night during winter so we do recommend booking well in advance.

Comment by: Everything Travel Group (Callum) on 25th Jul 16 at 15:00

1 comment - Post a Comment

Hi, I'm arriving to Queenstown in November, how much anticipation I need to make a reservation for 1 adult?

Thank you

0 comments - Post a Comment

Can the temperature be adjusted below 100F in the hot pools?
Thank you

Comments

Hi Jenna. You can regulate the heat of the Onsen hot pool in Queenstown by adding cold water from the tap above the hot pool.

Comment by: Everything Travel Group (Callum) on 7th Apr 15 at 21:47

1 comment - Post a Comment

What is the recommended time for the sunset in April 13 this year? Thank you.

0 comments - Post a Comment

Hi Can you please advise if we can do the indulgence package but with candles and make it for around 8 or 9 pm? It would be for our last night in Queenstown on 4 January. If so I will book with you. Please advise thank you

Comments

Hi Anne, unfortunately the Candle Package won't be available at that time as it will still be light at 8pm and 9pm in January so the candles are only available for 10pm pools. You would still be able to have the indulgence pack at 8 or 9pm though.  

Comment by: Everything Travel Group (Belinda) on 11th Sep 14 at 15:12

1 comment - Post a Comment

Hi. Can you bring your own wine / drinks to the spa?
Thanks

Comments

Hi Manny. Onsen are not licensed so you are unfortunately unable to bring in alcoholic drinks to the pools. You are welcome to bring water or soft drinks with you just not alcoholic drinks. 

Comment by: Everything Travel Group (Belinda) on 14th Jul 14 at 13:49

1 comment - Post a Comment

Hi there my fiance and I are coming to queenstown next weekend 13th of June and would love to come to the hot pools on the Saturday at night time are all the pools private? ans is one hour sufficient ? as we were looking at around 9pm? as we wouild like to include a couple packages too :) we are staying at scenic suites can we get the courtesy coach to and from ?

Comments

Hi AJ. Yes all the Onsen hot pools in Queenstown are private. One hour is the standard length of time you can book the hot pools for and this is sufficient for most people although you can extend the time when you are there if there is availability. If you book at night after the sun goes down (after 9pm in summer and 5pm in winter) then you can also book the candlelight package. The indulgence or pamper packs are available at any time.  The bus will pick you up from out the front of the Station building in central Queenstown 30 minutes prior to your booking and bring you back afterwards. 

Comment by: Everything Travel Group (Callum) on 3rd Jun 14 at 15:06

1 comment - Post a Comment

Hi there,
We are travelling to Queenstown in December. Would like to try the Night time pool. Which timing should we be looking at? Is it possible to select the night time without the candlelight option?

Comments

Hi Lena

If you would like to do the Onsen Hot Pools in Queenstown during December then I would suggest booking the last trip time of 9pm. This will ensure you are going during the late evening as it gets darker. You do not have to book the candle light package with this time if you don't want to.

Comment by: Everything Travel Group (Kris) on 5th Oct 13 at 12:13

1 comment - Post a Comment

Hi, just wondering up to what age is considered child?

Comments

Hi Jen, Onsen Hot Pools child age is from 5-15 years and children must be accompanied by an adult.

Comment by: Everything Travel Group (Belinda) on 5th Feb 13 at 16:43

1 comment - Post a Comment

Hi will this be available between 13th-18th of November?

Comments

Hi Clarissa,

I'm sorry the pools are having renovations made to them and will not be available until after the 19th November.

Comment by: Everything Travel Group (Nigel) on 3rd Nov 12 at 13:37

Does this mean they are closed during the Queenstown marathon 2018?

Comment by: Jan Bethell on 4th Jun 18 at 12:45

Heya, The Queenstown marathon is on 17th November which is during this reservation time yes.

Comment by: Alicia - Everything Queenstown on 4th Jun 18 at 13:03

3 comments - Post a Comment

my self and 2 mates are going to queenstown from 10th september, at this time of year how far in advance to book a spa?

Comments

Hi Christian, the Onsen Hot Pools are still very popular throughout September so I would still recommend booking at least a few days in advance and if possible even a week in advance in order to sercure your desired booking time and date.

Comment by: Everything Travel Group (Belinda) on 29th Aug 12 at 14:48

1 comment - Post a Comment

hi gus can u combine 2 options in one visit ...candle light and indulgence ???

Comments

Hi Errol, yes you certainly can include more than one optional extra at the Onsen Hot Pools. You can include as many as you like.

Comment by: Everything Travel Group (Belinda) on 12th Jul 12 at 13:15

1 comment - Post a Comment

Gidday i would like to book in for two adults with the indulgence pack for 105.00 if we bring our one year old is she free? thank you

Comments

Hi Katherine, your one year old is free up until 3pm. Bookings after 3pm incur a $10 charge for infants at Onsen Hot Pools. 

Comment by: Everything Travel Group (Belinda) on 4th Jul 12 at 16:27

1 comment - Post a Comment

I was thinking of getting this for my partner,daughter(8years) and I. I was wondering I'm thinking of getting the indulgence pack for my partner and I. Am I able to get something for my daughter like a pamper pack??? But for one not two??

Comments

Hi Ari. All the Onsen packages are for 2 people unfortunately however you can purchase drinks for $3, aromatherapy burner for $5 or hire a large cotton spa towel for $3.

Comment by: Everything Travel Group (Callum) on 30th Jun 12 at 14:43

1 comment - Post a Comment

During the night time, if a candle light package is not booked, what kind of lighting should we expect. Can the lights be dimmed?

Thank you

Comments

Hi Aimee. If you book the Onsen hot pools in Queenstown there are lights you can turn out. At night time if the moon is out then you don't need the lights on at all.

Comment by: Everything Travel Group (Belinda) on 23rd Jun 12 at 11:30

1 comment - Post a Comment

Is it possible to book a pool for 2 hours instead of one please?

Comments

Hi Lisa, yes it certainly is, you just need to note it in the "additional information" field when you make your booking for the Queenstown Onsen Hot Pools and we will arrange it for you. If there is 2 of you booking for a pool it will cost $144 for you both for 2 hours. The cost is $40 each for the first hour and then $16 each per additional 30 mins. The Onsens are fabulous in winter!

Comment by: Everything Travel Group (Belinda) on 14th Jun 12 at 11:46

1 comment - Post a Comment

how much is the candlelight package deal?

Comments

Hi Shareena, the Candlelight package at Onsen is an additional $20. If you want to book this you just have to let us know in the 'additional information' box when making your booking and we will arrange this for you.

Comment by: Everything Travel Group (Belinda) on 30th May 12 at 14:32

1 comment - Post a Comment

If we stay in Pinewood Lodge, do you provide shuttle service between Pinewood Lodge and Hot Pools?

Comments

Hi Jackon, Onsen Hot Pools do provided transport that departs from a central location in Queenstown but not accommodation. The pick up point is outside the Station Building on the corner of Shotover St and Camp St which is only 1km down the road from Pinewood Lodge.

Comment by: Everything Travel Group (Belinda) on 7th May 12 at 10:23

1 comment - Post a Comment

Like to book late afternoon just before dark what time would you recommend

Comments

Hi Carolyn. The Sunset changes significantly during the year depending on the season. During late May and early June sunset in Queenstown is approximately 5pm so if you book your hot pool for 4pm you should get a bit of sunlight and dark.

Comment by: Everything Travel Group (Callum) on 25th Apr 12 at 18:10

1 comment - Post a Comment

Hi would 2 adults and 3 children fit in a pool

Comments

Hi Janne you would need two pools. Up to 4 people may share 1 pool at Onsen Queenstown

Comment by: Everything Travel Group (Belinda) on 6th Apr 12 at 10:36

1 comment - Post a Comment

Is the absoloute maximum 4 adults per tub? We have 5 and would prefer not to have to split up because of one to many.

Comments

Hi Teagan. Yes unfortunately the maximum number of adults allowed in an Onsen Hot Pool in Queenstown is 4. You really wouldn't want anymore in there as it would be too congested. If there are 5 of you then you will need to book 2 pools, 1 for 3 adults and 1 for 2 adults.

Comment by: Everything Travel Group (Callum) on 2nd Apr 12 at 15:34

1 comment - Post a Comment

me and my wife would love to do it after the jet boating. according to your experience,would one hour be enough? or we need two hours? I guess the changing and shower time included in the time as well,

Comments

Hi Andriy yes one hour in the Onsen Hot Pools is generally enough. If you are getting transfers from Queenstown they pick you up half an hour before your pool time so that gives you enough time to get organised when you get there. If you want to book for two hours you are more than welcome to you just pay for the pool again for the second hour.

Comment by: Everything Travel Group (Belinda) on 29th Mar 12 at 16:05

1 comment - Post a Comment

A simple question. Is wearing bathing suits optional, as I take it these are private pools.

Comments

Hi Kyra, yes that is correct. The Onsen Hot Pools are secluded private pools so your bathing suit is optional.

Comment by: Everything Travel Group (Belinda) on 19th Mar 12 at 15:20

1 comment - Post a Comment

Can you please tell me how much the candlelight package is please

Comments

Hi Cathy. The Candlelight package at the Onsen Hot Pools in Queenstown costs $20 extra. If you wish to book this then you need to book a late time (ie after the sun has gone down) and mention that you wish to book the candlelight package in the 'additional information' window in the booking page.

Comment by: Everything Travel Group (Callum) on 31st Jan 12 at 18:37

1 comment - Post a Comment

Do you accept American Express payments online bookings? I couldn't do it??

Comments

Hi Orquidea.
Yes we do accept American Express (Amex) payment for Onsen Hot Pool bookings and all other activities listed on our website. When you get to the Check Out page simply add your card details and click 'process my booking' and if your payment is successful a screen will appear showing that your payment has been made and we will then email your e ticket and booking confirmation.

Comment by: Everything Travel Group (Callum) on 28th Dec 11 at 14:59

1 comment - Post a Comment

94%
rating

94% of new customers that used Everything Queenstown to provide advice and securely book their Queenstown activities have let us know they've had a good or excellent experience with us. Thank you.