Terms & Conditions
Everythingqueenstown.com does not charge you for the services we provide. All prices quoted are the same as those offered by the operators directly. If you require more information please contact us
NO SIGNED E-TICKET = NO ACTIVITY
The company that you have booked your trip with will be referred to as 'The Operator'.
1.0 Bookings
1.1 Once you have made a booking with Everythingqueenstown.com a pop up window will appear allowing you to check your booking details. Please email us immediately if any details are incorrect. A sales consultant will then process your booking request and send your e-ticket via email promptly. Please note that our office hours are 8am - 8pm 7 days.
1.2 This ticket becomes your proof of payment and is only valid once signed by the credit card holder.
1.3 You must present this signed e-ticket to the operator in order to participate in the activity. Failure to present the E-ticket to the operator may result in you being refused on the activity.
1.4 If you are unsure which activity, accommodation or services you require, please go to Help Me? and one of our experienced Queenstown based sales consultants can then provide you with the relevant information you need before you finalize your booking.
NO SIGNED E-TICKET = NO ACTIVITY
2.0 Your e-ticket
2.1 Once you receive your e-ticket by email please print and sign it. The card holder MUST sign the e-ticket in the space provided for your ticket to become valid.
2.2 You must present your SIGNED e-ticket to the operator in order to participate in the activities booked.
NO SIGNED E-TICKET = NO ACTIVITY
3.0 Cancellation / Refund Policy
3.1 If a booking is cancelled by the operator (for example 1 of the activities in a combo or a flight may be cancelled due to bad weather) and a refund is authorized by the operator, you can contact us by replying to the confirmation email we sent you with your e-ticket or email: bookings@everythingqueenstown.com
Please explain the reason for the refund and the person you spoke to, and if possible your voucher number. We will then credit your card the refund amount and email you with confirmation.
3.2 You will not be charged any cancellation fee if the cancellation has been made by the operator or Everythingqueenstown.com.
3.3 If you need to cancel your booking you will need to call the operator (the number will be on your e-ticket and your confirmation email) and check with them if you are able to cancel. If authorization is given by the operator for a refund, you can contact us by replying to the confirmation email we sent to with your e-ticket or email:
bookings@everythingqueenstown.com
Please explain the reason for the refund and the person you spoke to, and if possible your voucher number. We will only give a refund if it has been authorized by the operator first. We will then credit your card the refund amount and email you with confirmation.
3.4 Refunds are at the discretion of the operator and Everythingqueenstown.com. In general (unless otherwise stated on your ticket) operators require a minimum of 24 hours notice for refunds to be issued.
3.5 Activities can be rescheduled if consent is given by the operator. This can be done by calling the respective operator directly using the phone number provided on your e-ticket.
3.6 Any bookings you decide to cancel after your e-ticket has been emailed to you, may incur a cancellation fee by everythingqueenstown.com
3.7 Combos - If any part of your combination package is cancelled by the operator you will be due a refund. you will only be charged for the activities you did and will be refunded for the remaining portion. For example if you book a Shotover Trio (Shotover Jet, heli flight and rafting) and the helicopter is cancelled, you will only be charged for the jet boat and rafting.
3.8 In general, cancellations made by you the customer within 24 hours of departure will receive no refund. If a cancellations is made by the operator at any time you will receive a refund - however you will need to notify us of any refund that the operator has agreed to.
3.9 The operator reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers of people on the trips or any other unforeseen event or circumstances.
NO SIGNED E-TICKET = NO ACTIVITY
4.0 Extended terms and conditions
4.1 Everythingqueenstown.com and/or the operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities by the operator.
4.2 This e-ticket is based on fares and tariffs which are, to the best of everythingqueenstown.com's knowledge, correct at the time of issue. Any increases since the date of issue are at the cost of the passenger payable to the operator.
4.3 We advise that all activities do carry a degree of risk and that by participating in the activity provided by the operator you are expressly assuming those risks personally and are releasing the operator and everythingqueenstown.com from any liability, claims, losses, damages or expenses.
