Change & Cancellation Protection terms and conditions

1. Why take Change & Cancellation Protection (CCP)? CCP provides flexibility and peace of mind and will protect you if you change your mind or need to cancel a booking for any reason. In general, as long as you contact us no less than 72 hours prior to the departure time of the specified activity we will allow you to change the time or date of departure for no additional cost. Or cancel your booking all together and receive a refund back to your credit card with a 25% administration fee.

**Exceptions - some tour operators require more than 72 hours notice to cancel (such as the Milford Sound or Doubtful Sound overnight cruises that do not allow cancellations inside of 30 days). In the instance where a tour operator's cancellation policy is greater than 72 hours then it takes precedence over CCP.

2. Everything Travel Group must be notified of a cancellation or change request either via email or phone (NZ) +64 3 442 5877.

3. CCP is not travel insurance. The Everything Travel Group do not take any responsibility or cover for any out of pocket expenses caused before, during or after travel. CCP is limited only to the value of activities booked & paid for via the Everything Travel Group website at the same time CCP was purchased.

4. CCP is only available prior to completion of your transaction and can not be purchased retrospectively.

5. CCP is non refundable.