• Queenstown
  • Everything New Zealand

Easy to book - Secure Online Payments - Instant email confirmation - Flexible to make changes

Terms & Conditions

Everything Travel Group Ltd, trading as Everything Queenstown, does not charge you for the services we provide. All prices quoted are the same as those offered by the operators directly. If you require more information please contact us

NO E-TICKET = NO ACTIVITY

The activity provider that you have booked your trip with will be referred to as 'The Operator'.

1.0 Bookings

1.1 Once you have clicked 'process my booking' your credit card will be charged the full amount owing in New Zealand dollars. A window will then appear allowing you to check your booking details. Please email us immediately if any details are incorrect. A sales consultant will then process your booking request and send your e-ticket via email promptly. Please note that our office hours are 8am - 8pm 7 days.

1.2 This ticket becomes your proof of payment.

1.3 You must present this e-ticket to the operator in order to participate in the activity. Failure to present the E-ticket to the operator may result in you not being allowed to partake in the activity.

1.4 If you are unsure which activity, accommodation or services you require, please contact one of our experienced Queenstown based sales consultants for advice before you finalize your booking. 

1.5 The name that will appear on your credit card statement will be Everything Travel.

NO E-TICKET = NO ACTIVITY

2.0 Your e-ticket

2.1 Once you receive your e-ticket by email please print it.

2.2 You must present your e-ticket to the operator in order to participate in the activities booked.

2.3 Please reconfirm your activity the day before by calling 'The Operator' on the phone number found on the top of your e-ticket, quoting your name and the Everything Travel Group voucher ID number.

2.4 If your activity is weather dependent please call 'The Operator' at least 1 hour before your check in or pick up time for a weather check.

NO E-TICKET = NO ACTIVITY

3.0 Cancellation, Changes and No Shows

3.1 If a booking is cancelled by 'The Operator' and you are unable to reschedule, you can contact us for a refund. Please explain the reason for the refund and the person you spoke to, and if possible your voucher number. We will then credit your card the refund amount and email you with confirmation.

3.2 If you need to reschedule, change or cancel your booking you will need to call 'The Operator' (the number will be on your e-ticket) to get authorization to do so.

3.3 If you cancel your booking then you will need to contact us to request a refund. All refunds are entirely at the discretion of the Everything Travel Group and will only be considered given extenuating circumstances. If you cancel within 72 hours of the scheduled departure time then no refund will be given. We recommend purchasing Change & Cancellation Protection to protect your booking. See Terms & Conditions point 7.0 below.

3.4 'No shows' on the day of your activity will result in you being charged a 100% cancellation fee.

3.5 'The Operator' reserves the absolute right to cancel any service as a result of weather conditions, insufficient numbers or any other unforeseen event or circumstances. In this instance, you can choose to reschedule or request a refund from Everything Travel Group.

NO E-TICKET = NO ACTIVITY

4.0 Extended terms and conditions

4.1 Everything Travel Group and/or the operator accept no responsibility for any loss or additional expenses arising from changes, delays or cancellations of the services and activities by the operator.

4.2 This e-ticket is based on fares and tariffs which are, to the best of Everything Travel Group's knowledge, correct at the time of issue. Any increases since the date of issue are at the cost of the passenger payable to the operator.

4.3 We advise that all activities do carry a degree of risk and that by participating in the activity provided by the operator you are expressly assuming those risks personally and are releasing the operator and Everything Travel Group from any liability, claims, losses, damages or expenses.

5.0 Privacy Policy

5.1 Everything Travel Group is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders and to personalise your shopping experience with us; that's all.

5.2 Everything Travel Group uses cookies to allow you to acess and purchase items in your shopping cart. Cookies sent to your computer from Everything Travel Group only last while you're browsing our website. We do not store persistent cookies on your computer.

5.3 By agreeing to our Terms & Conditions you give Everything Travel Group permission to email you occasionally with promotional material. 

5.4 Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its "IP address," and is sent automatically each time you access any Internet site. From a computer's IP address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

6.0 Security Policy

6.1 Everything Travel Group protects your credit card transactions with powerful 128-bit Secure Sockets Layer (SSL) encryption technology. SSL encrypts all your personal and credit card details to prevent it being read during transmission over the Internet. It changes it into 1 of more than 300,000,000,000,000,000,000,000,000 different combinations (that's 3 quadrilliard if you're wondering).

SSL safe connection, and other proven secure transaction technologies, have safely protected the thousands of Everything Travel Group customers who have booked online since we launched in February 2004.

7.0 Change & Cancellation Protection

7.1 Why take Change & Cancellation Protection (CCP)? CCP provides flexibility and peace of mind and will protect you if you change your mind or need to cancel a booking for any reason. As long as you contact us no less than 72 hours prior to the departure time of the specified activity we will allow you to change the time or date of departure for no additional cost or cancel your booking all together and receive a full refund.

7.2 Everything Travel Group must be notified of a cancellation or change request either via email or phone (NZ) +64 3 669 2078 or (Aus) +61 3 9015 7830.

7.3 CCP is not travel insurance. The Everything Travel Group do not take any responsibility or cover for any out of pocket expenses caused before, during or after travel. CCP is limited only to the value of activities booked & paid for via the Everything Travel Group website at the same time CCP was purchased.

7.4 CCP is only available prior to completion of your transaction and can not be purchased retrospectively.

7.5 CCP is non refundable.

92%
rating

92% of new customers that used Everything Queenstown to provide advice and securely book their Queenstown activities have let us know they've had a good or excellent experience with us. Thank you.