Lake Cruises - Spirit of Queenstown Scenic Cruise
Spirit of Queenstown Lake Cruise
All prices shown in NZD$.
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Service rating:
We were celebrating our Golden Wedding Anniversary that day but couldn't make the cruise as my wife was urgently admitted to hospital that morning and unfortunately will be there for some time. I later received a telephone call asking how the cruise went and after I explained the circumstances the caller said there would be no refund as they weren't given the required notice. I wasn't given any notice of her illness either. Very disappointing when a company retains a customers money without providing any service. I thought about re-booking as we really wanted to have the experience, but then I would be paying twice.
Product rating:
See the Customer Service Review.
Service rating:
Excellent service. Easy, friendly and helpful.
Product rating:
Wonderful Trip. Great Staff. Fabulous Experience. Many Thanks.
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Queenstown! All the best & stay safe!
Service rating:
Good service.
Product rating:
Happy with the service. Nothing exceptional
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had a great time in Queenstown! All the best & stay safe!
Service rating:
Fabulous experience, very friendly staff!
Product rating:
Breathtaking view! Gorgeous scenery!
Reply from Everything Travel Group
Thank you so much for your feedback. We really appreciate you taking the time to tell us about your great experience. We hope you had an amazing time in New Zealand!
Service rating:
Excellent service will recommend to friends
Product rating:
Nice cruise and scene lovely tour
Service rating:
The cruise was OK. However because it was raining we sat inside on the lower deck and the engine noise was awful. Wish they had some sound insulation on the motors
Product rating:
Good and easy transaction. Would definitely buy from them again
Service rating:
Excellent service with friendly staff.
Product rating:
Very affordable and well worth the money.
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94% of new customers that used Everything Queenstown to provide advice and securely book their Queenstown activities have let us know they've had a good or excellent experience with us. Thank you.
Reply from Everything Travel Group
Thank you so much for your feedback. Unfortunately, the cancellation policy is determined by the operator, in this case, Southern Discoveries, and as you were a no show we are unable to process a refund for you as the operator will retain the money. However, I have spoken to the operator again and I have explained the circumstances. The operator has asked me to provide a doctor's certificate that shows that your wife was urgently admitted to the hospital that day. I will send you an email now to discuss further. All the best to you & your wife!
Posted 10-Nov-2020