Milford Coach Cruise Fly - MSSF
Milford Sound Coach, Cruise & Fly back to Queenstown
All prices shown in NZD$.
Genuine Customer Reviews powered by 
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We were not alerted to the likelihood for the inability to fly upon booking and were disappointed and inconvenienced when this happened. Additionally, the tour guide Debbie while knowledgeable, repeated herself over and over especially with basic instructions. Additionally, I would recommend that she plan more quiet time on the very long drive
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See above concerns as noted
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Was a great experience
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Was a great experience never to forget
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Very helpful and cordial. Prompt replies.
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Amazing, outstanding, glorious.
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Still disappointed that the flight back was cancelled and we went both ways by coach. I know that safety is important, but weather was clear in Milford and again when we returned to Queenstown so not sure if there wasn't another reason. The rest of the trip was handled well and we had a great coach driver in Bob.
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A very well planned trip, including being picked up from a private residential property, to being dropped off too upon return.
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Stunning scenery from coach, boat and plane. Staff were excellent. Will never forget this trip.
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We were really upset cos at 730a taxi driver said he was looking for Ann for mitre peak cruises and we said that's not us and continued to wait for over half an hour when we rang to confirm the day before the girl should have told us 1that a taxi not a coach would come for us 2)the real name of the co and three)not got the wrong name. If any one of these had been correct the muddle would not have happened Ann from mitre peak sits in an office at the marina at Milford sound. Our day started truly badly thinking we'd missed the coach. Why on earth weren't we told the correct company name and to expect a taxi!!!
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Reply from Everything Travel Group
Hi Adrian. Thanks for comments and I'm sorry to hear that your day started off so badly. I have investigated your booking and I can see that our staff (from Everything Travel) did indeed book this tour under your correct name for the correct time and pick up location as requested. What has happened is that Ann from Mitre Peak Cruises (that is sister company of Milford Sound Scenic Tours) called up the day before to reconfirm your taxi pick up and the taxi company then accidentally told the driver the incorrect customer name. The driver should have been asking for you and not Ann. When you called up the day before to reconfirm, you spoke to a member of the team from the coach company, not one of our staff, and yes they certainly should have informed you to look out for a taxi and not a coach.
I have spoken with the companies concerned to ensure that this does not happen again. At the end of the day, it was a case of human error and I do apologise sincerely for this. I do hope that you enjoyed your coach cruise and flight back from Milford Sound?
As a token of our sincere apologies for the frustration this has caused, I would like to offer you a $50 gift voucher that you can use towards the cost of any other activities listed on our website around New Zealand. Please email us at [email protected] and a member of our team will organise the gift voucher for you.
Thanks again for taking the time to leave your feedback.
Regards
Callum Goodall
Everything Travel
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The pick up instructions were wrong and the bus did not pick us up. However this was sorted out with a change to the package quickly but not without some stress.
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We were actually given a fly_cruise_fly given the bus didn't pick us up from the advised location
Reply from Everything Travel Group
I'm sorry to hear that you missed the Milford Sound coach on Wednesday. That must have been so disappointing for you. I have just got off the phone with Simon from Milford Sound Scenic Flights (who operate this tour) and he said that you were waiting across the road in front of Real Journeys, rather than at the bus stop in front of Crowne Plaza. I'm so sorry for the confusion. I can see that my colleague Belinda did email you on the 27th December to let you know that this was the pick up point but perhaps you didn't get the email from her? I'm glad you managed to do the flight and the cruise though and I hope you enjoyed yourself in Milford. You are now due a refund of NZD$270 which is the difference in price from the coach cruise fly and the fly cruise fly. I have refunded this money back onto your credit card. Safe travels.
Regards
Callum Goodall
Everything Travel
Reply from Customer
Great service. There was a problem. But it was resolved quickly and profesionaly with a follow up afterwards.
Reply from Customer
Took the fly cruise fly which I would highly recommend
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Unfortunately weather did not permit us to get to do our Coach/Cruise/Fly on the day and as we were departing the next day we did not have the opportunity to re-book. The refund process was done in a very efficient & courteous manner without hesitation. Thank you Belinda for your assistance and speedy response. It has been a pleasure and will definitely book with you next time there ! Cheers !
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Unfortunately weather did not permit us to get to do our Coach/Cruise/Fly on the day and as we were departing the next day we did not have the opportunity to re-book. The refund process was done in a very efficient & courteous manner without hesitation. Thank you Belinda for your assistance and speedy response. It has been a pleasure and will definitely book with you next time there ! Cheers !
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Very easy to book, xclent trip
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Unfortunately weather changed while we were on the boat so we're unable to fly back, but trip excellent
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My flight back was canceled due to weather conditions and you refunded me very smoothly. Thanks for that!
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It's an amazing trip and I would recommend it to everyone.
Everything Travel Group Review
One of the best ways to see Milford Sound. Luxury 32 seater coach ride in, smaller more personal boat ride (longest cruise in Milford) and fixed wing flight out where everyone gets a wndow seat! This is the best option for those who want to fly out of Milford Sound but don't have any back up days to reschedule.
Suggestions: The weather in Milford is changeable and flights are cancelled quite regularly so if you coach in then you are guaranteed to see Milford regardless of the weather. If the flight is cancelled on the way back then you still have a seat on the coach and you are refunded the difference in price. No food available on the boat so good idea to book a picnic lunch or pick something up on the way through Te Anau.
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Latest Questions about Milford Coach Cruise Fly - MSSF
Hi,
I am interested in booking this tour (MSSF) for Friday 31st March for 2 adults. It's currently not available - is it sold out or the dates still to be released?
Thanks,
Susan
I have a two year old daughter. Is this suitable for her and what is the associated cost for her?
Hello! We will be visiting NZ during winter. Do you have this cruise option available for this time of the year?
Comments
Heya, Absolutely this operator departs daily all year round.
We have already booked this tour. I am curious as to the agenda and stops on the coach portion of the tour ? We will be staying in Queenstown for a few additional days and we were going to do some day trips on our own (we will have a rental car) so didn't want to plan to go places that we will see on the coach tour. Ex- will will be stopping at Te Anau?
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Hi Scott. Yes that is right, the coach tour from Queenstown to Milford Sound does stop briefly in Te Anau on the way to Milford Sound. However it is essentially a shuttle service from Queenstown so you while you get some great driver commentary on the way down you don't really stop anywhere for longer than just a few minutes to stretch your legs or grab a quick drink.
If you have a rental car then you might like to think about driving to Glenorchy which is at the head of lake Wakatipu and is 50 minutes from Queenstown. It is the entrance to the Mt Aspiring National Park and simply spectacular. There is a great half day scenic jet boat ride in Glenorchy called the Dart River Safari which I have to say is my absolute favourite tour in NZ. They do morning and afternoon tours and you can meet in Glenorchy or get free transfers from Queenstown. As you have a car I'd suggest booking the morning tour and driving yourself to Glenorchy for a 9am start. After your jetboat safari finishes at about 12.30pm you can then grab a bite to eat from one of the quaint little cafes in town and you can then drive around the lake a bit further to Paradise and also Kinloch (as the guides at Dart Safaris for directions). There is also a nice stop off on the way back at Moke Lake which is about half way back to Queenstown.
Hello there,
I just wondering can you make vegan lunch for 3 adults around June?
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Hi Wendy, unfortunately vegan lunches are not accommodated for with the Milford Coach Cruise Fly. Vegetarian lunches are fine but not vegan. You are more than welcome to bring your own lunch with you on this excursion as you do not have to purchase the lunch.
Do the coaches stop for short hikes to lakes or waterfalls?
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Hi Diana, the Milford coaches stop 3 or 4 times along the way from Queenstown however not in places for short walks to lakes or waterfalls. They stop for rest rooms and to pick up other passengers along the way.
Hi, would the coach stop for photo taking at interesting places along the way? If so, how many such stops would there be please?
Hi Alec. Yes the Milford coach that departs Queenstown does stop a number of times along the way to allow you to take photos. There are 2-3 stops during the 4 hour journey from Queenstown to Milford Sound.
can i fly queenstown to milford and return by coach?
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Hi Peter, This trip is not offerred anymore as it was not very popular, there was no commentary on the return coach ride and the entire trip was weather dependant, if the flight was cancelled due to bad weather weater then the trip did not run. One of the best way to see Milford Sound is by doing the Coach Cruise and Flight. They have commentary on the coach ride out to Milford, then on the Cruise and on the flight back.
rating
93% of new customers that used Everything Queenstown to provide advice and securely book their Queenstown activities have let us know they've had a good or excellent experience with us. Thank you.
Reply from Everything Travel Group
Thank you for your feedback. On all of our Coach Cruise Coach listing it does state
If your flight is canceled due to bad weather then there is still a seat allocated on the coach for you. You can then contact us for a partial refund.
I'm sorry Debbie had to repeat herself several times on basic instructions, unfortunately some customers don't listen and therefore that will impact the trip for the other customers on the tour.
Posted 14-Mar-2023