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Hot Pools - Onsen


Latest Questions about Hot Pools - Onsen

Hi We’re travelling in September from Sydney, what’s your cancellation policy? Just in case Covid situation change and we can’t make it any more, but I want to book in advance as it was an awesome experience when we went to your Onsen 2 years ago. Thanks!


Thank you so much for your enquiry. You can add the Change & Cancellation Protection to your booking at checkout for $15 NZD. Like this, you are entitled to a 100% credit note or 75% refund in case you are unable to travel due to any covid related travel restrictions. Of course, we can also reschedule your booking to a different date. 

Comment by: Everything Queenstown on 17th Apr 21 at 17:59

Posted by: Everything Queenstown on 17th Apr 21 at 17:59 - 1 comment

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